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The Process Works is a niche consultancy specialising in organisation renewal. It was established in 1989 and has steadily developed a reputation for affordable, responsible consulting services, delivered by mature, successful business people.

We have chosen explicitly to remain a small enterprise, in order to minimise our overheads. We are able to pass this benefit to our clients in the form of reduced consulting fees. We operate as a member of an international network of independent consultancies, like ourselves. For extended projects or projects requiring skills beyond those of The Process Works, we can draw on the network to offer a single point of service.

Our training material has been submitted to the South African Services SETA and The Process Works received interim accreditation. Without unit standards, however, requiring the full cooperation of a broad base of consulting practitioners in business design, full accreditation is not possible.

As a small business enterprise, we automatically qualify as 100% BEE compliant. The Process Works has nonetheless applied for and received BEE certification to this effect.

We focus on the renewal of business services rather than factory or engineering processes. To date the range of services addressed has encompassed:

  • Claims services
  • Client administration/servicing
  • IT services
  • Human resources services
  • Library services
  • Security services
  • Consortium (shared) services
  • Bond acquisition services
  • Credit Card services
  • Consulting services
  • Research services
  • Communication/enterprise Portal services
  • Legal services
  • Sport federations
  • Boards of directors

We undertake assignments of differing duration and size. Where required our commitment varies from full time focussed, to periodic watching brief. Occasionally we have also taken on the role of interim management, whilst clients search for a permanent incumbent.

Please visit the "Our Clients" tab to view the list of clients we have worked with and the consulting assignments undertaken.

Glynis Prosser – Principal, The Process Works

Glynis studied Mathematics and Computer Science in the United Kingdom and began her career there as an Operational Research Analyst before broadening her skills to technical systems analysis and design.

She then undertook a role for Rio Tinto in Namibia, in technical systems design/process modelling, before moving to S. Africa to commence an assignment with Gold Fields of S. Africa in the strategic application of computer aided design tools.

Glynis accepted a principal consultant role with a South African Management Consultancy, specialising in IT strategy, before embarking on MBA studies at Wits Business School. During that period she established The Process Works and has acted as the business Principal since its inauguration.

Glynis’s areas of specialisation include service/organisation design, process design/improvement, customer satisfaction assessment and improvement, change management, measurement design and operational governance framework design.

Glynis is an outgoing, friendly, assertive personality whose strengths lie in the areas of conceptualisation and communication. She is currently studying to become a certified Leadership Coach at the Wits Business School. Her personal anchors include: a strong sense of entrepreneurship, creativity, service orientation, and challenge. She is explicitly delivery orientated.

Michael Hoy – Associate Partner, The Process Works

Mike holds an Honours degree in Electronic Engineering from the University of Sheffield and post-graduate business qualifications from the universities of Michigan, the Witwatersrand and Sheffield.

Early in his career, Michael became director of AC Nielsen Co. and MD of Markinor, both leading market research companies. He has since held a number of senior positions in business, including senior and business planning positions within SAB Miller. Most recently he was appointed Supply Chain director of Amalgamated Beverage Industries Ltd. (ABI) which, in 2004, became a division of SAB Miller plc. At that time he was also Chairman and MD of New Age Beverages (Pty) Ltd. and a non-executive director of Coca-Cola Canners of Southern Africa (Pty) Ltd.

Michael’s areas of specialisation include optimising manufacturing and distribution infrastructures, logistical management techniques, operations management, process innovation, benchmarking and customer service improvement. He is able to employ insightful diagnostic and analytical capabilities and has gained much of his knowledge and experience internationally. He was instrumental in bringing SAB and ABI to the forefront as exponents of supply chain excellence.

Michael is an outgoing, friendly, assertive personality whose strengths lie in the areas of analysis and problem identification/resolution. He has a well developed sense of order as well as flair and is comfortable working with both conceptual and detailed material. Michael is explicitly delivery orientated.

Noel Shillinglaw – Lead Consultant - Academic Library Services, The Process Works

Noel is our most recent resource, having now become free to consult in the arena of academic library services. He has a passion for excellence in this field, a visionary outlook and a belief that we need to fundamentally re-visit how academic libraries offer their services in the 21st century.

He is currently developing content for this new line of business and we will be sharing more of this offering in due course.

Alan Evan-Hanes – Lead Consultant - Compliance, The Process Works

Alan studied accounting and business oriented subjects as an undergraduate, with a focus on system dynamics, especially the interaction between people and systems and process and governance controls. He holds a Masters Degree in Business Administration from the Gordon Institute of Business Science, a Post Graduate Diploma in Business Administration and has a Certificate in Information Systems Auditing.

He has worked for Nedbank where he addressed operational management processes, ensuring effective compliance by remote staff through communication and reference mediums. He later joined Liberty Life where he acted as an internal management consultant providing governance audits for the IT division.
 
He has worked in Aerospace, Mining and Government industries. In addition to providing expert consultation to Boards of Directors in South Africa, Australia, Botswana, and Canada; he has experience in commercial forensic investigations in Africa. He was part of the senior project team that implemented Sarbanes-Oxley legislative requirements into AngloGold Ashanti, and was the lead consultant to implement Toronto Stock Exchange Bill 198 legislation requirements into LionOre and  African Copper.
 
Alan has designed custom software for Eskom, to manage safety audits, to manage internships of undergraduates in accounting (TOPP), a supplier non-conformance reporting system and a Board planner (decision-making tracking processes of board sub-committees).
 
Alan’s areas of special interest include business problem root cause analysis, and the operationalisation of effective pragmatic solutions from Board level to grass roots delivery processes. He has a particualr affinity for designing and implementing financial controls.    
 
He is friendly, outgoing and assertive and his strengths lie in the areas of collaboration, courage to speak out against prevailing opinion and he places a very high value on personal integrity. 

Ann Cameron – Lead Consultant - Competency Development, The Process Works

Ann is an Associate Consultant to The Process Works and is also the Sole Proprietor of her own specialist consultancy Competency Services. She offers a wide range of professional services. These include: Project Management, Organisation design; Manpower planning; Competency based and outcomes based role profiling and specialist job design; career framework design; Policy design for performance management, promotion, recruitment and selection; Individula development plans; and Team building. Ann has a BSC in Physics and an MPhil.

Rene Dembo – Lead Consultant - Organisation Development, The Process Works

Rene is a management consultant specialising in Organisation Development (OD).  Whilst she is an Associate of The Process Works, she is also the director of Rene Dembo Associates, an OD consultancy, which specialises in strategy, leadership, culture, performance and change.  Rene’s clients range from listed companies, entrepreneurial mid-size companies, and professional bodies, to start -up businesses and NGOs    Rene has extensive corporate experience.   Prior to setting up her consultancy 4 ½ years ago Rene headed the South African OD team at Investec Bank,  was head of HR at Datavia, the former IT business of  Transnet,  and was Executive Director of Wits Mental Health, an NGO. 

Rene has designed and implemented a number of OD interventions involving large systems change and has a particular interest to build the capacity of people within the system to be fully engaged in healthy and sustainable change.   From extensive experience Rene has a strong belief that thoughtful and careful change management is an essential accompaniment to organisation change and a prerequisite for organisation, team, and individual effectiveness.   Furthermore, whereas a coherent structure is a critical part of organisation effectiveness, an enabling culture gives it life. 

Rene has lived, studied and practised in South Africa and Canada.  Rene has an M.Ed in Counselling from Queens University in Canada and a Masters in Management from Wits Business School as well as a BA in Social Work from Wits University.  Rene is a registered Industrial Psychologist.